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  • CollabNet SourceForge Enterprise Services


    Helping organizations transform from silo-based software development to a distributed approach that fosters collaboration is CollabNet's sole focus. CollabNet consultants and support staff are industry veterans with unmatched experience. They have deployed CollabNet SourceForge Enterprise (formerly known as SourceForge Enterprise Edition) to some of the largest and most complex development organizations in the world, empowering them to work more effectively across functions, geographies, and projects. What's more, this unique expertise can also be rapidly transferred to development teams of any size through CollabNet's Support, Training, and Consulting Services.


    CollabNet SourceForge Enterprise Support Options

    Description
    Basic
    Silver
    Gold
    Platinum

    Application Options

    openCollabNet Community

    Phone Support
     
     

    Support Hours
    8x5
    8x5
    24x5
    24x7

    Case Allotment
    6
    74
    120
    Unlimited

    Named Contacts
    1
    2
    5
    10

    Functional Use/Admin
     
     

    Technical Account Manager
    N/A
    Optional
    Optional
    Optional

    Initial Incident Response

    Critical - P1
    24 Hours
    4 Hours
    2 Hours
    1 Hour

    Major - P2
    2 Days
    24 Hours
    16 Hours
    8 Hours

    Minor - P3
    3-4 Days
    2-3 Days
    1-2 Days
    24 Hours

    Low - P4
    2 Weeks
    1-2 Weeks
    1 Week
    5 Days

    SaaS Options

    System Health Monitoring
    N/A
    24x7
    24x7
    24x7

    Uptime Guarantee
    N/A
    99%
    99.5%
    99.9%

    Custom Upgrade Plan
    N/A
     
     

    Staged Upgrade Testing
    N/A
     
     

    Enhanced Disaster Recovery
    N/A
    Optional
    Optional

    Active Disaster Recovery
    N/A
    Optional
    Optional
    Optional

    Virtual Private Disk
    N/A
    Optional
    Optional
    Optional

    Certified Integrations

    CollabNet Desktop – Eclipse Edition

    CollabNet Desktop – Visual Studio Edition

    CollabNet Subversion Connector to HP Quality Center

    CollabNet Subversion Connector to IBM Rational ClearCase
     
     
     

    CollabNet SourceForge Enterprise Document Management Plugin for Microsoft Office

    CollabNet SourceForge Enterprise Task Management Plugin for Microsoft Project

    CollabNet SourceForge Enterprise Explorer

    Pricing

    Yearly Subscription (% of License)
    Included with License Purchase
    18%
    22%
    25%

  • Customer Support Login

    Login to the Customer Support Portal to track support requests

    Contact CollabNet

    Phone Number: 1-888-778-9793

    Email Address: info@collab.net

    Or use our online Contact Form

    IGN Entertainment runs ModCenter, a game development management website designed for use by independent developers and mod creators on the CollabNet's SourceForge Enterprise platform. "We are especially pleased to work with CollabNet and their SourceForge system, a proven leader in tools and community support for open source software development." said Jamie Berger, senior vice president of consumer products & technology for IGN Entertainment.