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  • CollabNet Support Options


    Description
    Community
    Basic
    Silver
    Gold
    Platinum

    Application Options

    General Installation

    CollabNet Certified Integrations

    Functional Use
     

    Support Hours
     
    8x5
    8x5
    24x5
    24x7

    Case Allotment
     
    6
    74
    120
    Unlimited

    Named Contacts
     
    1
    2
    5
    10

    Phone Support
     
     
     

    Application Administration
     
     
     
     
    1

    Technical Account Manager
     
    N/A
    Optional
    Optional
    Optional

    Initial Incident Response

    Critical - P1
     
    24 Hours
    4 Hours
    2 Hours
    1 Hour

    Major - P2
     
    2 Days
    24 Hours
    16 Hours
    8 Hours

    Minor - P3
     
    3-4 Days
    2-3 Days
    1-2 Days
    24 Hours

    Low - P4
     
    2 Weeks
    1-2 Weeks
    1 Week
    5 Days

    SaaS Options

    System Health Monitoring
    N/A 2
    N/A 2
    24x7
    24x7
    24x7

    Uptime Guarantee
    N/A 2
    N/A 2
    99%
    99.5%
    99.9%

    Custom Upgrade Plan
    N/A 2
    N/A 2
     
     

    Staged Upgrade Testing
    N/A 2
    N/A 2
     
     

    Enhanced Disaster Recovery
    N/A 2
    N/A 2
    Optional
    Optional

    Active Disaster Recovery
    N/A 2
    N/A 2
    Optional
    Optional
    Optional

    Virtual Private Disk
    N/A 2
    N/A 2
    Optional
    Optional
    Optional

    Pricing

    CollabNet Subversion 3
    FREE
    N/A
    $3,995
    $7,995
    $23,995

    Open Source Subversion 3
    FREE
    N/A
    $4,995
    $9,995
    $29,995

    CollabNet Platform
    FREE
    Included
    18%
    22%
    25%



    1 Includes limited usability support for Security, Projects and Artifacts creation
    2 Requires Silver support or greater, as well as SaaS option
    3 SaaS Options not available for Subversion

  • Customer Support Login

    Login to the Customer Support Portal to track support requests

    Contact CollabNet

    Phone Number: 1-888-778-9793

    Email Address: info@collab.net

    Or use our online Contact Form

    IGN Entertainment runs ModCenter, a game development management website designed for use by independent developers and mod creators on the CollabNet's SourceForge Enterprise platform. "We are especially pleased to work with CollabNet and their SourceForge system, a proven leader in tools and community support for open source software development." said Jamie Berger, senior vice president of consumer products & technology for IGN Entertainment.